FAQs on Buying from Stíl Designer Furniture Ireland

We are Irish owned and our entire business is based on transparency, customer service and good online retailing practices. If you do not find the answer to your questions here or on other pages please feel free to contact us anytime on 00+353+21 2069877 to discuss anything further.

Q: How are my items delivered and how long do you take to deliver?

Delivery is normally within 7 working days for stock items. Larger and heavy items require pallet freight delivery service which is a pallet to kerbside.

For smaller items we use couriers such as DPD, UPS, DHL. ( All national carriers are only insured for door-step delivery due to insurance regulations. Drivers will assist when they can, at their discretion, but we cannot demand that they do so). We will advise via email if a large item requires extra people at hand to help

For personalised and bespoke pre-orders we have a lead time of 8-10 weeks from order to manufacture and delivery.

If you are looking to purchase multiple items at the same time, then call us on 00+353+21 2069877 or email us at sales@stil.ie and we will work out the best price for delivery.

Q. Do you have a showroom?

We are an online business.  We save on the costs of high street rent and leases and invest  in our online and logistics systems. Our warehouse is based in Sussex, UK and we are happy to photograph items at the warehouse for you. We are also available to speak with on the phone or by email any time to answer any questions you may have.

Q. Do the items sold on your website come with any sort of guarantee or warranty? All products come with a one year warranty.

Q. Are the products fully assembled?
In most cases yes.  We do not retail flat-pack style furniture. Some items such as office chairs or tables may require a very simple attachment of a base but any assembly is very minor.

Q. Which payment methods do you accept? We accept payment through the following channels:

1. Credit and Debit Card – Payment can be made through the website with all major credit or debit cards including Mastercard, Visa. This is facilitated securely via our online payment provider.
2. Paypal - and you do not need to be a member of Paypal to make a payment. Our Paypal address for payments is sales@stil.ie
3. Bank Transfer – Payment can be made via BACs transfer to our bank account. We will issue a proforma invoice as required for business sales. Please do not send a bank transfer without contacting us first.

Q. Is Online payment secure?
We take online security very seriously. Our payment system is completely safe and secure. All transaction information passed is fully encrypted.

Q. What happens if I want to change , return or cancel my purchase?
That is absolutely fine. You have 14 days to return your purchase in its original packaging and without any damage, as new, at your own cost, for a full refund.

1. We ask that you inspect the goods upon arrival before signing for them. If they are not to your satisfaction, simply write ‘not satisfactory’ on the delivery note.

2. Within 7 days after the delivery date, let us know in writing(email is fine) that you wish to cancel. Then, within 14 days after the date of delivery just return the item(s) to us in saleable condition in their original packaging. You may exchange the order for another item, or receive a full refund.

NB: For office chairs, please do not assemble them, if upon arrival, you are not happy with colour or any aspect, as the gas lift mechanism locks into place, making it difficult to repackage into original box for return.

The right to cancel only applies if we receive notification and return of the goods in accordance with these terms.

Q. Do you supply contract, commercial and hospitality sectors?
Yes. We do not list all our ranges on our website. We provide our commercial clients, (including interior design firms, architects, builders and developers, SME's and the hotel and hospitality sector) with a tailor made quotation based on their specific requirements. Please call us to discuss your requirements.

Q. Can you send out colour swatches of leather used?

Yes. Please contact us and we can post such out if required.

Q. Can I order by phone?

Yes. Please feel free to call us on 00+353+21 2069877 if you prefer and we can talk you through the order and delivery over the phone. We are available in person to speak with from 9am to 5pm daily Monday to Saturday.

Q. Where are Stíl products manufactured? We source materials, suppliers and manufacturers globally.  Leather used in the designer inspired range is in waxed aniline and Italian. Woods, fabrics and veneers are sourced internationally. Our designer replica products are assembled in Asia, due to the lower labour costs there.

Q. Are your designer inspired products originals?

Our designer inspired product range are extremely high quality reproductions of the original designs and exceptionally well made pieces of furniture in their own right. We are not the licensed manufacturers of the products, items are not produced by the actual designer nor are they affiliated with the official manufacturers. Any mention of the designer, original product, or original manufacturer name is for comparison purposes only but we aim to stay as true as possible in terms of quality and finish.

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